Reference

dragon99 Legal terms for Indonesia accounts

dragon99 Legal terms put account eligibility, payment records and data choices in one place for Indonesian account holders.

LOCAL LAW CHECKDATA REQUESTSPAYMENT RECORDSACCOUNT ACCESS
dragon99 dragon99 Legal terms for Indonesia accounts
POLICY CONTACT ROUTES

Where to raise a Legal question

A clear contact path helps when a Legal question concerns your account rather than a general reading of the policy.

Account access Use the support route beside the login area when you need clarification about identity checks, account status or access conditions. Include your registered contact detail so we can locate the correct record.
Payment record For a Legal question about DANA, OVO, GoPay or QRIS, provide the receipt reference and date shown in your wallet history. We use those details to separate a payment query from an account request.
Policy change Ask for clarification or a wording change through the available support contact path. Tell us which Legal section concerns you, and keep the response connected to the account address you used.
DATA CONTROL DETAILS

Six controls behind our Legal handling

Legal handling is practical: we separate account access, payment evidence and policy requests so each matter reaches the right record.

Data handling

We use the account details you provide to operate access, check account requests and respond to Legal questions. Payment references are handled as transaction evidence rather than treated as a substitute for identity verification.

Cookie choices

Cookies can support login continuity and page settings on your device. If you change cookie preferences, some Legal pages or account steps may need to be opened again so the setting can take effect.

Account security

Before we discuss account-specific records, we may ask for a matching account detail. When you move from one phone to another, this check helps prevent an unrelated person from changing your Legal or payment details.

Record retention

We retain account and transaction records for the period needed to handle account questions, payment checks and policy duties. A retention request can be raised through support with the relevant account detail.

Change requests

You can ask us to correct an account detail by naming the field that is wrong and supplying the matching account contact. We assess the request before changing records linked to DANA or another wallet.

Policy contact

For a Legal request, contact us through the support path shown in your account area and identify the policy section. We keep the response tied to your account so private records are not discussed broadly.

Legal answers before account access

These Legal questions address the points you may check before opening an account or asking us to change an existing record. We keep the answers tied to account access, Indonesian payment references, data handling and the route for policy questions.

Legal is the set of terms governing account access, personal data, payment records and policy requests. It explains what you agree to when opening an account and how to contact us about those areas.

Access depends on local law and your location. Check the rules that apply to you before opening an account; our Legal wording does not replace local requirements or create permission where none exists.

DANA and QRIS references may be retained with the related account and transaction record. If you question a receipt or status, send the reference through support so we can match the correct entry.

The policy covers account contact details, login-related records, identity checks, cookie preferences and payment references. It also explains how we handle correction requests and questions about retained account information.

Use the support path in your account area and name the exact detail you want corrected. Include the matching account contact; we check the request before changing records connected to your access.

A new phone can trigger an account check before access continues. This step helps protect Legal, identity and payment records, and it does not remove your right to ask about the data held.

Use the support contact route shown after login and state the relevant Legal section. For payment questions, add the DANA, OVO, GoPay or QRIS reference so our team can trace the matter.